vicidial.org

bennovate wrote:I'm currently using Vicidial VERSION: 2.10-418c BUILD: 141116-1805 Server:XXXXXXXXXXX and I want to edit the pages for agent's interface and admin interface into a responsive design. Please ley me know how.

Thank You.

bennovate wrote:I'm currently using Vicidial VERSION: 2.10-418c BUILD: 141116-1805 Server:XXXXXXXXXXX and I want to edit the pages for agent's interface and admin interface into a responsive design. Please ley me know how.

Thank You.

mflorell wrote:Please describe in more detail exactly what you are trying to do, including what "responsive design" means?

williamconley wrote:You are free to redesign the agent page at will. It's open source.

Beware, however: The Vicidial agent page uses php, html, mysql, javascript, and AJAX. It has enough layers that must interact and/or avoid each other to drive the average "GUI Web Design Person" batty.

To Date, no one has paid to generate a new version of the Vicidial Agent Screen that is capable of dynamic generation or alterations, but the core does have some "visually pleasing" minor changes.

We've made several revisions for several clients, all with limited, specific needs.

I have two suggestions for you:

1) Upgrade! You are using a very old version. While this will not massively increase the usability of the agent screen, it will add many new features and have the added advantage of making it likely that any changes you need will be minimized AND more likely to be useful into the future (by matching future versions of the agent interface more closely if you ever NEED to upgrade in the future). This would make it feasible to customize the agent screen now, and use a DIFF method to re-customize a future version.

2) Consider the Agent API which can allow you to minimize the use of the actual agent screen and perform most (? all) tasks in a Java controlled page instead. Perhaps offloading enough of the functions onto a completely custom page written to your specifications, which may actually get you where you want to be.

All that being said: You have just asked "Can this be better?" in an open source project without giving any background as to why you need it to be better. This is open source, so it's as good as YOU (and anyone else) are willing to pay to make it. You can pay with cash, or with coding. You can pay directly to The Vicidial Group or to a 3rd party (like PoundTeam, of course) to get your changes made. Or you can hang out and upgrade every month and hope someone else pays for the upgrades. Do note that only The Vicidial Group can guarantee that your changes become part of the core. Any other company would have to submit DIFFs to Vicidial and ask politely for those changes to be included. Otherwise you are stuck paying to have your customized Vicidial Agent page upgraded to match each new release of the Core page if you ever want to upgrade. And before you decide you don't care, note that recently the core has added integrated email, integrated chat between both agent/client and agent/management and even agent/agent. And they are working on a Web Phone.

williamconley wrote:You are free to redesign the agent page at will. It's open source.

Beware, however: The Vicidial agent page uses php, html, mysql, javascript, and AJAX. It has enough layers that must interact and/or avoid each other to drive the average "GUI Web Design Person" batty.

To Date, no one has paid to generate a new version of the Vicidial Agent Screen that is capable of dynamic generation or alterations, but the core does have some "visually pleasing" minor changes.

We've made several revisions for several clients, all with limited, specific needs.

I have two suggestions for you:

1) Upgrade! You are using a very old version. While this will not massively increase the usability of the agent screen, it will add many new features and have the added advantage of making it likely that any changes you need will be minimized AND more likely to be useful into the future (by matching future versions of the agent interface more closely if you ever NEED to upgrade in the future). This would make it feasible to customize the agent screen now, and use a DIFF method to re-customize a future version.

2) Consider the Agent API which can allow you to minimize the use of the actual agent screen and perform most (? all) tasks in a Java controlled page instead. Perhaps offloading enough of the functions onto a completely custom page written to your specifications, which may actually get you where you want to be.

All that being said: You have just asked "Can this be better?" in an open source project without giving any background as to why you need it to be better. This is open source, so it's as good as YOU (and anyone else) are willing to pay to make it. You can pay with cash, or with coding. You can pay directly to The Vicidial Group or to a 3rd party (like PoundTeam, of course) to get your changes made. Or you can hang out and upgrade every month and hope someone else pays for the upgrades. Do note that only The Vicidial Group can guarantee that your changes become part of the core. Any other company would have to submit DIFFs to Vicidial and ask politely for those changes to be included. Otherwise you are stuck paying to have your customized Vicidial Agent page upgraded to match each new release of the Core page if you ever want to upgrade. And before you decide you don't care, note that recently the core has added integrated email, integrated chat between both agent/client and agent/management and even agent/agent. And they are working on a Web Phone.

vicidialcoimbatore wrote:is it possible to update the astGUIclient to responsive.

williamconley wrote:You are free to redesign the agent page at will. It's open source.