Hi all
I've added some "Pause Codes" on our Campaigns.
I'd like to know what AVG Pause & Agent AVG Wait means.
AVG Pause :
Is it the sum of all Pause codes?
Agent AVG Wait :
Which value get for calculate ?
Thanks
Stefano
AVG Pause & Agent AVG Wait
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AVG Pause & Agent AVG Wait
by stefano.pucci » Fri Jul 10, 2015 6:33 am
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Re: AVG Pause & Agent AVG Wait
by mflorell » Fri Jul 10, 2015 6:58 am
The average pause time is all pause time for all agents for the day divided by the number of pause events. This is not just pauses with a pause code set.
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Re: AVG Pause & Agent AVG Wait
by stefano.pucci » Mon Jul 13, 2015 3:09 am
And what about Agent AVG Wait?
Thanks Matt
Thanks Matt
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Re: AVG Pause & Agent AVG Wait
by williamconley » Tue Jul 21, 2015 8:35 pm
stefano.pucci wrote:And what about Agent AVG Wait?
Thanks Matt
I'm gonna go out on a limb here and suggest that is the average time agents in this campaign have waited for a call today.
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