vicidial.org

VICIDIAL astGUIclient discussion forum
http://forum.eflo.net/VICIDIALforum/

AVG Pause & Agent AVG Wait

http://forum.eflo.net/VICIDIALforum/viewtopic.php?f=4&t=34630

Page 1 of 1

AVG Pause & Agent AVG Wait

PostPosted: Fri Jul 10, 2015 6:33 am
by stefano.pucci
Hi all

I've added some "Pause Codes" on our Campaigns.
I'd like to know what AVG Pause & Agent AVG Wait means.
AVG Pause :
Is it the sum of all Pause codes?
Agent AVG Wait :
Which value get for calculate ?
Thanks
Stefano

Re: AVG Pause & Agent AVG Wait

PostPosted: Fri Jul 10, 2015 6:58 am
by mflorell
The average pause time is all pause time for all agents for the day divided by the number of pause events. This is not just pauses with a pause code set.

Re: AVG Pause & Agent AVG Wait

PostPosted: Mon Jul 13, 2015 3:09 am
by stefano.pucci
And what about Agent AVG Wait?
Thanks Matt

Re: AVG Pause & Agent AVG Wait

PostPosted: Tue Jul 21, 2015 8:35 pm
by williamconley
stefano.pucci wrote:And what about Agent AVG Wait?
Thanks Matt

I'm gonna go out on a limb here and suggest that is the average time agents in this campaign have waited for a call today. 8-)
All times are UTC - 5 hours
Page 1 of 1
Powered by phpBB® Forum Software © phpBB Group
http://www.phpbb.com/