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Hold times and call notes via API

PostPosted: Fri Aug 07, 2015 3:59 pm
by papajohn56
Hi all -

I've looked through the non-agent API, but can't seem to find a way to pull this data. Is there any way to pull reporting data for in-groups (including AHT, Max hold, call times, and per call notes) via API, rather than directly tying into the MySQL server?

Thank you

Re: Hold times and call notes via API

PostPosted: Fri Aug 07, 2015 4:05 pm
by mflorell
Not currently. Although you can do a direct HTTP POST to the export_calls_report.php script to automatically get that data you are looking for.