Hold times and call notes via API
Posted: Fri Aug 07, 2015 3:59 pm
Hi all -
I've looked through the non-agent API, but can't seem to find a way to pull this data. Is there any way to pull reporting data for in-groups (including AHT, Max hold, call times, and per call notes) via API, rather than directly tying into the MySQL server?
Thank you
I've looked through the non-agent API, but can't seem to find a way to pull this data. Is there any way to pull reporting data for in-groups (including AHT, Max hold, call times, and per call notes) via API, rather than directly tying into the MySQL server?
Thank you