Save leads from being dropped, when agent becomes available?
Posted:
Tue Aug 11, 2015 7:03 amby dailafing
I'd like to know if there is a way to still save the lead if they are still listening to the drop audio message?
Also, if this is possible, I'd also like to signify this on the agent screen, so that the agent has the opportunity to explain before pitching. Similar to incoming calls having a different view, etc.
Thanks
Re: Save leads from being dropped, when agent becomes availa
Posted:
Thu Aug 27, 2015 11:22 pmby williamconley
Drop the call to a call menu instead of "drop". In the call menu, play the drop call audio. After the menu, send the call to an ingroup with your "savior" agents in it and set it to a few seconds before "drop" and remove MOH. Then if an agent becomes available during that silent time after the message or during the message, the call can transfer to an agent.
Re: Save leads from being dropped, when agent becomes availa
Posted:
Sun Aug 30, 2015 4:39 pmby dailafing
I love the sound of that, but I don't posses the experience to understand most of it
How can I pull a call out of the call menu?
How do I change the drop action from drop, to redirect to a call menu?
Thanks for taking the time.
Re: Save leads from being dropped, when agent becomes availa
Posted:
Tue Sep 01, 2015 1:48 pmby omarrodriguezt
Go the Inbound, call menu, and create a new call menu, that redirects to an Inbound Group , like Agent Direct (you can also create your own inbound group)
in the drop action, in the campaign detail choose: Call Menu,
And choose the correct call menu.
Make sure all agents are able to choose the ingroup agent direct when they are login, and there you go.
When a customer goes to a drop call, it will be redirect to a call menu, the call menu will goes to an ingroup, and the agents dialing will be able to pickup the call from that ingroup.