5-10second delay before entering inbound group

[callforamerica]

Hi,

I have recently noticed that it is taking a unusually longer time for a new caller to enter the queue for incoming phone calls using call-menu (I don't use outbound dialing). This is a cluster that I have had running for about a year, and just now we started noticing the problem.

There are two scenario:

1) Caller enters queue when agent is available, they do not hear hold music but instead silence until the agent is connected then hearing the "bloop" sound when the agent is actually connected.
2) Caller enters queue when a agent is not available, they hear hold music.

It seems that it is taking more time for scenario #1 when an agent is available although I am also seeing delays in hearing the hold music at all.

So that leaves me with the questions:

1) Is there a way to force the customer to always hear hold music, whether agent is available or not?
2) Do you have any general leads as to where I can look for the source of the problem? I recently ran the archive script in case it was a DB delay, and it took care of all tables except for vicidial_list.

Thanks so much for the great software!

Vicibox 4.0.3 install
VERSION: 2.8-417a
BUILD: 131019-0849

[mflorell]

The version you are running is almost 2 years old, I would recommend upgrading since many issues have been fixed since then.

[callforamerica]

Thanks, we've made some custom Asterisk scripts that are only compatible with v1.4 of Asterisk at the moment. Can we still use Asterisk 1.4 with the latest vicidial updates?

[mflorell]

Yes, as long as you leave your asterisk version as 1.4 in the servers table you can keep using current Vicidial with Asterisk 1.4. Most of our clients are still using Asterisk 1.4 and we continue to test with that version on our development platform.

[callforamerica]

is there a recent vicibox distribution iso that includes asterisk 1.4 installation as a option or do I need to compile and install asterisk 1.4 manually?

[mflorell]

I'm not sure if the current version of Linux would even support Asterisk 1.4. It has been unsupported for several years now, and we recommend and support Asterisk 1.8 right now.

[callforamerica]

ok thanks. we have some AGI scripts written for asterisk 1.4 which is why were looking to stick with it, so we dont have to migrate the scripts. Do you happen to know which vicibox version is the latest that supported 1.4? We're currently running 4.0.3 which is rather old.

[mflorell]

You would have to look at the older versions of vicibox on the vicibox download website.

As for your AGI scripts, are you sure they don't work on Asterisk 1.8? We didn't have to rewrite all of our AGI scripts when we added 1.8 compatibility.