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Sales missing in QC queue

PostPosted: Thu Aug 13, 2015 8:29 am
by dspaan
There were 10 sales yesterday but there are only 8 sales in the QC queue. What could be causing this?

Team Performance detail report:
Image

QC queue has 8 sales:
Image

Missing sale 1, i don't see anything wrong:
Image

Missing sale 2:
Image

Re: Sales missing in QC queue

PostPosted: Thu Aug 13, 2015 12:12 pm
by mflorell
What is the status of those two leads? Not the call log record status, but the lead status.

Re: Sales missing in QC queue

PostPosted: Thu Aug 13, 2015 3:20 pm
by dspaan
The status was SALE. The supervisor changed them to QCPASS now. The reason they were missing is because they were showing up with today's modify date for some reason. I don't understand why though, if you look at the lead detail screenhot above i only see yesterday's date but it was showing up with modified date 2015-08-13 in the QC queue screen.