Dispositions and Statuses

[NEEDHELP]

Hi,
Not sure exactly how the Dial Statuses should be in the campaign configurations. From my understanding, the Dial Statuses added are the leads that I "DO" want to recycle and call again. Is that correct? I created some dispositions on the System Statuses page. The dispositions our office needs in place where the agent can click are below. So, from this list....i should add the ones i "DO" want to call again under Dial Status in campaigns. Is that right? What happens to the ones i don''t add? Are they being routed correctly to wherever they're supposed to go? 2nd question: What other system dial statuses should be there as well? Even though they're not clickable by the agent....which ones should I have in the dial status? Thank you for any assistance.

Answering machine
Busy signal
Callback
Disconnected
Do not call
Not available
Existing client
Fax machine
Has product already
Doesn't qualify
Not interested
diff language
wrong number
transferred

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) You're overthinking it. LOL

Admin->System Statuses: These are the statuses in the entire system. The ones marked "Y" in the "selectable" column will be available at the end of every call (END!! of call) for the agent to choose as the RESULT of that Terminated call that is now OVER. It does not need routing because the call is TERMINATED.

Campaign "Dial Status" list: These are the statuses that this campaign will be allowed to dial from the lists in the campaign.

So: Either they are in the "Dial Status" list and they WILL be called or they are not in the list and they will not be called. Those not being called have no reason to be "routed" anywhere. Those are just leads in a database, they are not live calls. And based on the fact that you don't want to dial them, the lead will never see any more activity. It'll just sit there in the lead table awaiting your decision to dial leads with that status. With their little lead fingers crossed. Hoping.