What can a dialer really do now.

[davesdatasystems]

Just a bit of background. I am going to be building a dialer soon but i wanted a little bit of information, I want to see if the old rule still holds true or if they are able to do a bit more with modern technology.

If support is the wrong place to have this tread, admins please move it to the proper thread. But it seems like the right place to me, but i could be wrong

What i have read in the past is Vicidial outbound predictive could handle around 25 people max. Me question is with modern computers does this still hold true, or could you go up to like 50 people on a single server system.

The next one is, is there a limit to how many cores Opensuse/vicidial can see. I know hyperthreading does not trick linux, but i am wondering about physical cores.

Let me know what your experiences are with predictive outbound with over 25 people.

Thanks for the input in advance.

[mflorell]

With Vicidial(and Asterisk too) it is best to scale by adding more servers, not by adding more resources to a single server.

We usually recommend a single quad-core CPU system as the basic dialer unit. You can have a lot of dialers on a single cluster operating on a single campaign. Our largest clients on predictive dialing have gone up to 350 agents placing more than 1.5 million calls a day, but that is in a cluster with 20 dialers and a high-end database server that is being properly managed.

[bobchaos]

Regarding cores, modern Linux kernels, regardless of distribution, can see all the cores you can throw at them. I've setup VT hosts with up to 64 cores using quad G34 boards, all of them working nicely under Linux.

Mind you, don't bother getting more than a quad core for Vicidial. Your database server is the only one that may require more juice than that.