Sending inbound calls to same agent who did outbound calls

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Sending inbound calls to same agent who did outbound calls

Postby vijaymuddu » Wed Sep 16, 2015 6:31 am

Hi Team,

I want to route incoming calls to the same agent who has called

example:
agent calls on 9xx number via manual dial or predictive dialing method, when the customers calls from 9xx number the call should hit the same agent

how can i do this

please help

Regards
Vijay Muddu
skype: vijaymuddu
server config: i3,4gb, Centos 6.9 64bit | Version: 2.14b0.5 | Schema: 1528 | revision 2928| Asterisk 1.8.0 | E1-card
Thanks
Vijay Muddu
vijaymuddu
 
Posts: 106
Joined: Mon Jul 14, 2014 9:38 am
Location: India

Re: Sending inbound calls to same agent who did outbound cal

Postby omarrodriguezt » Wed Sep 16, 2015 9:32 am

Hello,
We did it for a customer a few months ago. We created an AGI perl script and we sent the call to the last agent who did the call.
you can see sample AGI scripts in /var/lib/asterisk/agi-bin
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Re: Sending inbound calls to same agent who did outbound cal

Postby vijaymuddu » Fri Sep 18, 2015 7:08 am

Hi Thanks for your response

Please can you share the script i want to test it on our server

Regards
Vijay Muddu
server config: i3,4gb, Centos 6.9 64bit | Version: 2.14b0.5 | Schema: 1528 | revision 2928| Asterisk 1.8.0 | E1-card
Thanks
Vijay Muddu
vijaymuddu
 
Posts: 106
Joined: Mon Jul 14, 2014 9:38 am
Location: India

Re: Sending inbound calls to same agent who did outbound cal

Postby omarrodriguezt » Fri Sep 18, 2015 7:58 am

The script I did was similar, not the same that you are looking.
You can contact us for a custom quote for your needs.
omarrodriguezt wrote:Hello,
you can see sample AGI scripts in /var/lib/asterisk/agi-bin
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic


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