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Sending inbound calls to same agent who did outbound calls

PostPosted: Wed Sep 16, 2015 6:31 am
by vijaymuddu
Hi Team,

I want to route incoming calls to the same agent who has called

example:
agent calls on 9xx number via manual dial or predictive dialing method, when the customers calls from 9xx number the call should hit the same agent

how can i do this

please help

Regards
Vijay Muddu
skype: vijaymuddu

Re: Sending inbound calls to same agent who did outbound cal

PostPosted: Wed Sep 16, 2015 9:32 am
by omarrodriguezt
Hello,
We did it for a customer a few months ago. We created an AGI perl script and we sent the call to the last agent who did the call.
you can see sample AGI scripts in /var/lib/asterisk/agi-bin

Re: Sending inbound calls to same agent who did outbound cal

PostPosted: Fri Sep 18, 2015 7:08 am
by vijaymuddu
Hi Thanks for your response

Please can you share the script i want to test it on our server

Regards
Vijay Muddu

Re: Sending inbound calls to same agent who did outbound cal

PostPosted: Fri Sep 18, 2015 7:58 am
by omarrodriguezt
The script I did was similar, not the same that you are looking.
You can contact us for a custom quote for your needs.
omarrodriguezt wrote:Hello,
you can see sample AGI scripts in /var/lib/asterisk/agi-bin