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Inbound call no number no recording found

PostPosted: Wed Sep 23, 2015 8:16 am
by vijaymuddu
Some of the calls which hit inbound campaign are having no numbers( on agent panel - vicidial 2.4) but agent is able to talk on calls when tried to look for call records we cant find record for that particular call, the call is not found in the reports also

please can any body guide why its happening, it happens for 4-5 calls a days

Thanks
Vijay Muddu

Re: Inbound call no number no recording found

PostPosted: Wed Sep 23, 2015 9:14 am
by omarrodriguezt
Hello, some inbound calls have blocked caller id.
Post here sample records from agent stats report. (don't forget to hide sensitive information)

Re: Inbound call no number no recording found

PostPosted: Wed Sep 23, 2015 9:29 am
by vijaymuddu
But i don get call records for that call also, is there any way to check calls without caller id in any report

Re: Inbound call no number no recording found

PostPosted: Wed Sep 23, 2015 9:35 am
by omarrodriguezt
omarrodriguezt wrote: Post here sample records from agent stats report. (don't forget to hide sensitive information)

Re: Inbound call no number no recording found

PostPosted: Thu Sep 24, 2015 3:25 am
by vijaymuddu
USER ID CALLS CIcalls DNC-CI% WN UNLMS NPCPNA NP NI-NEH NI-NE NI-LN NI-FP NI-EXP NI-DMO NI-COM CALLBK
Saumya saumya 77 29 3% 2 4 4 33 2 5 0 0 0 0 0 18
Shadab shadab 88 74 0% 0 1 7 1 2 3 2 0 2 1 0 66
Siddhesh Prakas siddheshprakash 45 32 0% 0 0 14 6 0 6 0 0 0 0 0 15
Suraj suraj 25 16 0% 1 0 0 6 0 0 0 0 0 0 1 15

yesterday user siddhesh had issue he got a call on inbound which has no info on webform nor call records and logs


Please check

Thanks

Re: Inbound call no number no recording found

PostPosted: Thu Sep 24, 2015 7:18 am
by omarrodriguezt
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