vicidial.org

Good day. I would like to ask for your assistance regarding my recording problem.

Thing is, after the call ended, I did restart the server right away. If I'm not mistaken, it takes time for the recordings to be build. Is there any way to solve this problem?

I didn't see the recordings on my /var/spool/asterisk/monitorDONE/MP3 folder

Vicidial version is VERSION: 2.6-395a BUILD: 130221-1736 and our Asterisk version is 1.4.44-vici build 13

Are you having an issue finding one particular call only? There are other folders within that directory that have the original unprocessed files.

ClearCall wrote:Are you having an issue finding one particular call only? There are other folders within that directory that have the original unprocessed files.

Yes. I'm having trouble finding a recording for one call. Are you talking about the ORIG directory under /var/spool/asterisk/monitorDONE ? I already checked that directory but I didn't find the recording I was looking for. But I can see other calls / recordings that the agent dialed on the same day