Auto Dialing calls not getting transferred to Agents
Posted: Tue Nov 03, 2015 7:34 am
Hi,
I am doing auto dialing on campaign, there are leads in the campaign and agents also logged in same campaign but calls are not getting tranfered to agents
Please guide me, below is the output of asterisk log
[Nov 3 07:13:31] -- Executing [8800109821522125@default:1] AGI("Local/8800109821522125@default-00000172;2", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 3 07:13:31] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=GG_OUT))
[Nov 3 07:13:31] -- <Local/8800109821522125@default-00000172;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 3 07:13:31] -- Executing [8800109821522125@default:2] Dial("Local/8800109821522125@default-00000172;2", "dahdi/g0/09821522125,60,tTo") in new stack
[Nov 3 07:13:31] -- Requested transfer capability: 0x00 - SPEECH
[Nov 3 07:13:31] -- Called dahdi/g0/09821522125
[Nov 3 07:13:31] -- DAHDI/i1/09821522125-1a7 is proceeding passing it to Local/8800109821522125@default-00000172;2
[Nov 3 07:13:31] -- DAHDI/i1/09821522125-1a7 is making progress passing it to Local/8800109821522125@default-00000172;2
[Nov 3 07:13:31] -- DAHDI/i1/09821522125-1a7 is ringing
[Nov 3 07:13:56] -- DAHDI/i1/09821522125-1a7 answered Local/8800109821522125@default-00000172;2
[Nov 3 07:13:56] > Channel Local/8800109821522125@default-00000172;1 was answered.
[Nov 3 07:13:56] -- Executing [8368@default:1] Playback("Local/8800109821522125@default-00000172;1", "sip-silence") in new stack
[Nov 3 07:13:56] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 3 07:13:56] -- <Local/8800109821522125@default-00000172;1> Playing 'sip-silence.gsm' (language 'en')
[Nov 3 07:13:56] -- Executing [h@default:1] AGI("Local/8800109821522125@default-00000172;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----0") in new stack
[Nov 3 07:13:56] -- Executing [8368@default:2] AGI("DAHDI/i1/09821522125-1a7", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 3 07:13:56] -- <DAHDI/i1/09821522125-1a7>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 3 07:13:56] -- Executing [8368@default:3] AGI("DAHDI/i1/09821522125-1a7", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Nov 3 07:13:56] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Nov 3 07:13:57] -- <Local/8800109821522125@default-00000172;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --25-----0 completed, returning 0
[Nov 3 07:13:57] == Spawn extension (default, 8800109821522125, 2) exited non-zero on 'Local/8800109821522125@default-00000172;2'
[Nov 3 07:14:01] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 3 07:14:01] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 3 07:14:06] -- <DAHDI/i1/09821522125-1a7>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 4
[Nov 3 07:14:06] == Spawn extension (default, 8368, 3) exited non-zero on 'DAHDI/i1/09821522125-1a7'
[Nov 3 07:14:06] -- Executing [h@default:1] AGI("DAHDI/i1/09821522125-1a7", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Nov 3 07:14:06] -- <DAHDI/i1/09821522125-1a7>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Nov 3 07:14:06] -- Hungup 'DAHDI/i1/09821522125-1a7'
I am doing auto dialing on campaign, there are leads in the campaign and agents also logged in same campaign but calls are not getting tranfered to agents
Please guide me, below is the output of asterisk log
[Nov 3 07:13:31] -- Executing [8800109821522125@default:1] AGI("Local/8800109821522125@default-00000172;2", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 3 07:13:31] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=GG_OUT))
[Nov 3 07:13:31] -- <Local/8800109821522125@default-00000172;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 3 07:13:31] -- Executing [8800109821522125@default:2] Dial("Local/8800109821522125@default-00000172;2", "dahdi/g0/09821522125,60,tTo") in new stack
[Nov 3 07:13:31] -- Requested transfer capability: 0x00 - SPEECH
[Nov 3 07:13:31] -- Called dahdi/g0/09821522125
[Nov 3 07:13:31] -- DAHDI/i1/09821522125-1a7 is proceeding passing it to Local/8800109821522125@default-00000172;2
[Nov 3 07:13:31] -- DAHDI/i1/09821522125-1a7 is making progress passing it to Local/8800109821522125@default-00000172;2
[Nov 3 07:13:31] -- DAHDI/i1/09821522125-1a7 is ringing
[Nov 3 07:13:56] -- DAHDI/i1/09821522125-1a7 answered Local/8800109821522125@default-00000172;2
[Nov 3 07:13:56] > Channel Local/8800109821522125@default-00000172;1 was answered.
[Nov 3 07:13:56] -- Executing [8368@default:1] Playback("Local/8800109821522125@default-00000172;1", "sip-silence") in new stack
[Nov 3 07:13:56] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 3 07:13:56] -- <Local/8800109821522125@default-00000172;1> Playing 'sip-silence.gsm' (language 'en')
[Nov 3 07:13:56] -- Executing [h@default:1] AGI("Local/8800109821522125@default-00000172;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----0") in new stack
[Nov 3 07:13:56] -- Executing [8368@default:2] AGI("DAHDI/i1/09821522125-1a7", "agi://127.0.0.1:4577/call_log") in new stack
[Nov 3 07:13:56] -- <DAHDI/i1/09821522125-1a7>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Nov 3 07:13:56] -- Executing [8368@default:3] AGI("DAHDI/i1/09821522125-1a7", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Nov 3 07:13:56] -- Launched AGI Script /var/lib/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
[Nov 3 07:13:57] -- <Local/8800109821522125@default-00000172;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... --25-----0 completed, returning 0
[Nov 3 07:13:57] == Spawn extension (default, 8800109821522125, 2) exited non-zero on 'Local/8800109821522125@default-00000172;2'
[Nov 3 07:14:01] == Manager 'sendcron' logged on from 127.0.0.1
[Nov 3 07:14:01] == Manager 'sendcron' logged off from 127.0.0.1
[Nov 3 07:14:06] -- <DAHDI/i1/09821522125-1a7>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 4
[Nov 3 07:14:06] == Spawn extension (default, 8368, 3) exited non-zero on 'DAHDI/i1/09821522125-1a7'
[Nov 3 07:14:06] -- Executing [h@default:1] AGI("DAHDI/i1/09821522125-1a7", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0---------------") in new stack
[Nov 3 07:14:06] -- <DAHDI/i1/09821522125-1a7>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0
[Nov 3 07:14:06] -- Hungup 'DAHDI/i1/09821522125-1a7'