Issue with call hangup in inbound call

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Issue with call hangup in inbound call

Postby osib » Thu Nov 12, 2015 10:23 pm

I have 2 Ingroup setup and allowed Inbound and Blended in campaign. The inbound call comes fine in both Ingroup but agent cannot hang up the customer as Hangup Customer button is inactive in one Ingroup whereas other one is fine.
The agent have to wait till customer hangup the call.

Has anyone faced this issue?

Please help

Thanks
Osib
osib
 
Posts: 25
Joined: Thu Nov 12, 2015 10:12 pm
Location: Melbourne, Australia

Re: Issue with call hangup in inbound call

Postby osib » Tue Dec 08, 2015 11:03 pm

Issue resolved. It was a browser issue on IE
osib
 
Posts: 25
Joined: Thu Nov 12, 2015 10:12 pm
Location: Melbourne, Australia


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