vicidial.org

Hello-

We have a 6 server load balancing cluster setup with the following configuration:
2 Webservers, 2.4 Ghz Core 2 Quad Quad Core Dual 256GB SSD Raid1 8GB DDR2 Ram
3 Asterisk Server 3.4 Ghz Xeon E3 Quad-Core w/HT Dual 256GB SSD Raid1 16GB DDR3 Ram
1 Db Server 2.13 Ghz Xeon E5 6-Core w/HT Dual 256GB SSD Raid1 24GB DDR3 Ram
VERSION: 2.12-478a
BUILD: 150307-1914 Vicidial Scratch install on Centos 6.x

My question is pretty simple. I need the definition of what alt_dial means in the Export Lead Report. It appears that there is a number is some of these when I pull a report and some say manual. What does this mean? Its between user-group and rank in the Export Lead Report. What does this mean and how is this derived? It appears to be calls that agents have taken but I do not understand what the numbers in this column represent or mean. Please advise. Thank you.

Are you talking about inbound calls or outbound calls specifically?

Could you post examples please?

These are inbound calls and show on the Export Lead Report.

Can I PM you the report so I dont post it here? How do I post a screen shot?

Wow, that's a tiny image

Although, from the description I can tell you those numbers for the inbound call records in the alt_dial field are the "queue_seconds", the number of seconds the call was in queue before it was sent to an agent, transferred or hung up.

Thanks Matt. sorry I didnt realize the picture would be so small. But its right off the Export Lead Report and the column header is alt_dial. Thank you you have answered my question.