does not show the dispostion screen
Posted: Thu Nov 19, 2015 7:06 amI have a cluster of Vicidial:
1. telephony server: Vicibox_v.6.0.x86_64-6.0.3 from .iso | Vicidial 2.12-491a BUILD: 150610-0934 | Asterisk 1.8.32.3-vici | Sangoma VoiceTime UT50 | No Extra Software After Installation | HP Compaq Pro 4300 SFF PC | Intel(R) Core(TM) i5-3470S CPU @ 2.90GHz | 8 GByte RAM
2. database server and web server: Vicibox_v.6.0.x86_64-6.0.3 from .iso | Vicidial 2.12-491a BUILD: 150610-0934 | No Extra Software After Installation | HP Compaq Pro 4300 SFF PC | Intel(R) Core(TM) i5-3470S CPU @ 2.90GHzC | 8 GByte RAM
I have a campaign for incoming calls with:
Disable Dispo Screen: DISPO_ENABLED
Dead Call Max Seconds: 1
Dead Call Max Status: DCMX
When a call comes into the Inbound Group if the agent first hangup the call, the agent interface shows the disposition screen. In the vicidial_closer_log table the value of status is the one of the statuses selected by the agent at the disposition screen.
But when a call comes into the Inbound Group if the customer first hangup the call and the agent does not hangup, Vicidial terminate the call after 1 second and the agent is asigned the pause state but the agent interface does not show the dispostion screen. In the vicidial_closer_log table the value of status is DCMX.
Regards
1. telephony server: Vicibox_v.6.0.x86_64-6.0.3 from .iso | Vicidial 2.12-491a BUILD: 150610-0934 | Asterisk 1.8.32.3-vici | Sangoma VoiceTime UT50 | No Extra Software After Installation | HP Compaq Pro 4300 SFF PC | Intel(R) Core(TM) i5-3470S CPU @ 2.90GHz | 8 GByte RAM
2. database server and web server: Vicibox_v.6.0.x86_64-6.0.3 from .iso | Vicidial 2.12-491a BUILD: 150610-0934 | No Extra Software After Installation | HP Compaq Pro 4300 SFF PC | Intel(R) Core(TM) i5-3470S CPU @ 2.90GHzC | 8 GByte RAM
I have a campaign for incoming calls with:
Disable Dispo Screen: DISPO_ENABLED
Dead Call Max Seconds: 1
Dead Call Max Status: DCMX
When a call comes into the Inbound Group if the agent first hangup the call, the agent interface shows the disposition screen. In the vicidial_closer_log table the value of status is the one of the statuses selected by the agent at the disposition screen.
But when a call comes into the Inbound Group if the customer first hangup the call and the agent does not hangup, Vicidial terminate the call after 1 second and the agent is asigned the pause state but the agent interface does not show the dispostion screen. In the vicidial_closer_log table the value of status is DCMX.
Regards