vicidial.org

Posted: **Fri Nov 27, 2015 1:35 pm**

Ant suggestions on how to correct this issue on my end?
The dialer has 20+ calls in waiting and before the reps are connected they are being paused and the calls are being dropped .

Posted: **Fri Nov 27, 2015 1:39 pm**

Reps are being PAUSED mid call and losing connection with the customers completely . What steps can we take in house for correction? Is there a # we can call to have an engineer on Vici end to explore this problem?

vicidial.org

Dialer is not putting the calls to the agents and pausing th

Dialer is not putting the calls to the agents and pausing th

Re: Dialer is not putting the calls to the agents and pausin