Call Menu Routing to Disposition

[ajax1515]

Hi everyone,

I'm working on setting up an Call Abandon IVR for our outbound campaign in order to be FTC/FCC compliant. I've got it working nicely and currently pressing 9 will call the cm_dnc.agi script which works well enough.

My issue is for reporting purposes in our system I need the call to be exited with a specific call status can I change how cm_dnc marks the call the status for the lead or is there an easier way to accomplish this?

[mflorell]

That really depends on how the customer interacts with the call menu. You will have to provide more information on how you have it set up.

[ajax1515]

So here's how I solved it, hopefully this will help someone else, or someone can tell me if this is a dumb solution:

1: Campaign Drop Action routes to Call Menu
2: Call menu plays recording saying "blah blah blah, press 9 if you're not interested
3: Press 9 option calls cm_dnc.agi,IVROPT---YES------C--
4: Routes to option C which plays a "You won't be contacted again" message

IVROPT is a system status I added.

Normally cm_dnc.agi only supports DNC or NI for it's first argument but after looking at the code it seems relatively trivial to add in other status options which is exactly what I did.

[mflorell]

Thanks for posting a follow-up!