vicidial.org

Hi everyone,

I'm working on setting up an Call Abandon IVR for our outbound campaign in order to be FTC/FCC compliant. I've got it working nicely and currently pressing 9 will call the cm_dnc.agi script which works well enough.

My issue is for reporting purposes in our system I need the call to be exited with a specific call status can I change how cm_dnc marks the call the status for the lead or is there an easier way to accomplish this?

That really depends on how the customer interacts with the call menu. You will have to provide more information on how you have it set up.

So here's how I solved it, hopefully this will help someone else, or someone can tell me if this is a dumb solution:

1: Campaign Drop Action routes to Call Menu
2: Call menu plays recording saying "blah blah blah, press 9 if you're not interested
3: Press 9 option calls cm_dnc.agi,IVROPT---YES------C--
4: Routes to option C which plays a "You won't be contacted again" message

IVROPT is a system status I added.

Normally cm_dnc.agi only supports DNC or NI for it's first argument but after looking at the code it seems relatively trivial to add in other status options which is exactly what I did.

Thanks for posting a follow-up!