vicidial.org

My carrier sends the calls as +1xxxxxxxxxx, I was able to uncomment the line in the extensions.conf and then add the DID to VICI as +1xxxxxxxxxx. I set up another VICI server about a year ago and found a modification that to the extensions.conf that removed the +1 so the DID's could be added as normal US 10 digit numbers but have been unable to find one that works this time around.

That's what the DID feature "Clean CID Number" is for:

Clean CID Number -This field allows you to specify a number of digits to restrict the incoming caller ID number to by putting an R in front of the number of digits, for example to restrict to the right 10 digits you would enter in R10. You can also use this feature to remove only a leading digit or digits by putting an L in front of the specific digits that you want to remove, for example to remove a 1 as the first digit you would enter in L1. Default is empty. If more than one rule is specified make sure you separate them with a space and the R will run before the L.

Wouldn't I still have to put +1xxxxxxxxxx in the DID extension when adding it?

Sorry, I thought you were asking about caller ID numbers, I haven't seen a US-based carrier that sends a plus sign with the DID. Who is your carrier?

Yes, you should be able to add the DIDs with the plus sign within the Vicidial web admin.

The carrier is Twilio, the backup carrier sends the DID normal. The people that would be adding numbers is not very technical and I would like to make it uniform for them to avoid any confusion if you know what I mean. I just can't seem to find the right config this time, it was a lot of searching and of trial and error. I had saved the configuration but haven't been able to find it as of yet

Everything I had been finding was for free PBX which stated to change the context to from-pstn-e164-us. I went ahead and found a copy of the extensions.conf for free PBX and added the contents for "from-pstn-e164-us" above trunkinbound and named it "from-carrier". After changing the "Goto" from "from-pstn" to "trunkinbound" and updating the context in the carrier to "from-carrier" with just a simple reload in asterisk the calls were coming in with no issues. From what I can see it will accept and change anything to 10 digits. Below is exactly what I added to the asterisk's extensions.conf just above "trunkinbound" to resolve the issue.

[from-carrier]
exten => _+1NXXNXXXXXX/_+1NXXNXXXXXX,1,Set(CALLERID(number)=${CALLERID(number):2})
exten => _+1NXXNXXXXXX/_NXXNXXXXXX,2,Goto(trunkinbound,${EXTEN:2},1)
exten => _+1NXXNXXXXXX/_+X.,1,Set(CALLERID(number)=011${CALLERID(number):1})
exten => _+1NXXNXXXXXX/_011X.,n,Goto(trunkinbound,${EXTEN:2},1)
exten => _+1NXXNXXXXXX,1,Goto(trunkinbound,${EXTEN:2},1)
exten => _[0-9+]./_+1NXXNXXXXXX,1,Set(CALLERID(number)=${CALLERID(number):2})
exten => _[0-9+]./_NXXNXXXXXX,n,Goto(trunkinbound,${EXTEN},1)
exten => _[0-9+]./_+X.,1,Set(CALLERID(number)=011${CALLERID(number):1})
exten => _[0-9+]./_011X.,n,Goto(trunkinbound,${EXTEN},1)
exten => _[0-9+].,1,Goto(trunkinbound,${EXTEN},1)
exten => s/_+1NXXNXXXXXX,1,Set(CALLERID(number)=${CALLERID(number):2})
exten => s/_NXXNXXXXXX,n,Goto(trunkinbound,${EXTEN},1)
exten => s/_+X.,1,Set(CALLERID(number)=011${CALLERID(number):1})
exten => s/_011X.,n,Goto(trunkinbound,${EXTEN},1)
exten => s,1,Goto(trunkinbound,${EXTEN},1)

Just add this to your [trunkinbound] context in extensions.conf:


; If you have DIDs that arrive with a plus and 1 at the beginning that you want to filter out, then uncomment
exten => _+1X.,1,Goto(trunkinbound,${EXTEN:2},1)