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Good Day Sirs,

I would like to ask if it is possible to get the Hold Time of the agent every time the agent use the hold (park)? Because in Agents Activity I can only see Pause,Wait,Talk,Dispo,Dead,Customer Status. Thank you in advance.

That is stored in a log table in the database, so you just need to MySQL query it to get that information. There is currently no report for this information.

Thank you for your quick response, Sir. May I ask where in database? Thanks again.

in the "park_log" table.