vicidial.org

Hey all,

I have an Outbound Campaign setup with Answering Machine Message set to an audio file. So far it works great.

Is there a way to be able to select between a few messages to leave? So if I get an answering machine, I want to select between 3 different messages to leave. Is that possible?


Thank you.

Not currently, although there is a newer feature to be able to use variables within the lead as one of the factors for the system to choose what answering machine message to play:

AM Message Wildcards -This option, if enabled, allows you to go to the AM Message Wildcard administration page where you can define wildcards that can match data in a default lead field and can play a different message based upon the data in a specific lead. Default is N for disabled.

AM Message Wildcards

This page allows you to define Am Message Wildcards that will check lead data from the defined lead fields for matches in the defined order specified on this page. For example, if you add a wildcard with the word -vacation- tied to the vendor_lead_code field, and the lead being played a message has -vacation- in that field, then it will hear the message defined in that AM Message Wildcard record. If you want to delete a wildcard, it must first be set to not active, then you can click on the DELETE link below the SUBMIT button for that wildcard entry.

Hmm not quite what I need but that is good to know. Thank you Matt.