vicidial.org

Hello Everyone,

I'm new to this, so hope this question isn't too silly
Does anyone know where to see how many seconds a call rang for before the vicidial gave it a status of AA?

Thanks in advance!

AA = Answering Machine Auto, so this is not for how long does it ring but as soon as it detects an Answering Machine using the AMD algorithm

NA = No Answer Auto, this will ring until get Dial Timeout which is defined on you campaign options (Dial Timeout) by default is 60 seconds

Spike wrote:Hello Everyone,

I'm new to this, so hope this question isn't too silly
Does anyone know where to see how many seconds a call rang for before the vicidial gave it a status of AA?

Thanks in advance!

/var/log/asterisk/messages will contain the details of the call. you 'll be able to see when the call was dialed, when you received the "ringing" (which usually says "making progress ...") and when it was answered, plus the AMD notations and call termination. All entries should have a time on them. None of this is logged permanently in the DB anywhere until after "answer". Just in this disposable file based log.