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Having an issue, the customer can call into the campaign and gets our auto attendant, but when you select a ingroup the call drops.

VERSION: 2.12-509a
BUILD: 150915-2113

Here are the logs.

[Jan 17 16:22:47] == Using SIP RTP CoS mark 5
[Jan 17 16:22:47] -- Executing [9495171650@trunkinbound:1] AGI("SIP/attgw-00000017", "agi-DID_route.agi") in new stack
[Jan 17 16:22:47] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[Jan 17 16:22:47] -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20160117162247_9495171650_9493025624)
[Jan 17 16:22:47] -- <SIP/attgw-00000017>AGI Script agi-DID_route.agi completed, returning 0
[Jan 17 16:22:47] -- Executing [s@MainCampaign:1] Answer("SIP/attgw-00000017", "") in new stack
[Jan 17 16:22:48] -- Executing [s@MainCampaign:2] AGI("SIP/attgw-00000017", "agi-VDAD_inbound_calltime_check.agi,CALLMENU-----YES-----MainCampaign-------------------------NO") in new stack
[Jan 17 16:22:48] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_inbound_calltime_check.agi
[Jan 17 16:22:48] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:48] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:48] -- <SIP/attgw-00000017>AGI Script agi-VDAD_inbound_calltime_check.agi completed, returning 0
[Jan 17 16:22:48] -- Executing [s@MainCampaign:3] Set("SIP/attgw-00000017", "INVCOUNT=0") in new stack
[Jan 17 16:22:48] -- Executing [s@MainCampaign:4] BackGround("SIP/attgw-00000017", "mg15") in new stack
[Jan 17 16:22:48] -- <SIP/attgw-00000017> Playing 'mg15.gsm' (language 'en')
[Jan 17 16:22:53] DTMF[16954]: channel.c:4194 __ast_read: DTMF begin '1' received on SIP/attgw-00000017
[Jan 17 16:22:53] DTMF[16954]: channel.c:4198 __ast_read: DTMF begin ignored '1' on SIP/attgw-00000017
[Jan 17 16:22:53] DTMF[16954]: channel.c:4109 __ast_read: DTMF end '1' received on SIP/attgw-00000017, duration 95 ms
[Jan 17 16:22:53] DTMF[16954]: channel.c:4178 __ast_read: DTMF end passthrough '1' on SIP/attgw-00000017
[Jan 17 16:22:53] -- Executing [1@MainCampaign:1] AGI("SIP/attgw-00000017", "cm.agi,CALLMENU-----1-----NONE") in new stack
[Jan 17 16:22:53] -- Launched AGI Script /usr/share/asterisk/agi-bin/cm.agi
[Jan 17 16:22:53] -- <SIP/attgw-00000017>AGI Script cm.agi completed, returning 0
[Jan 17 16:22:53] -- Executing [1@MainCampaign:2] AGI("SIP/attgw-00000017", "agi-VDAD_ALL_inbound.agi,CID-----LB-----CommercialTeam-----MainCampaign--------------------998-----1-----MAIN------------------------------") in new stack
[Jan 17 16:22:53] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_inbound.agi
[Jan 17 16:22:53] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:53] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:53] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:53] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- Playing 'sip-silence' (escape_digits=) (sample_offset 0)
[Jan 17 16:22:54] -- <SIP/attgw-00000017>AGI Script agi-VDAD_ALL_inbound.agi completed, returning 0
[Jan 17 16:22:54] -- Executing [18664913572@default:1] AGI("SIP/attgw-00000017", "agi://127.0.0.1:4577/call_log") in new stack
[Jan 17 16:22:54] -- <SIP/attgw-00000017>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0
[Jan 17 16:22:54] -- Executing [18664913572@default:2] Dial("SIP/attgw-00000017", "SIP/attgw/18664913572,,To") in new stack
[Jan 17 16:22:54] == Using SIP RTP CoS mark 5
[Jan 17 16:22:54] -- Called SIP/attgw/18664913572
[Jan 17 16:22:55] WARNING[9476]: chan_sip.c:21134 handle_response_invite: Received response: "Forbidden" from '"9493025624" <sip:9493025624@12.209.212.50>;tag=as147ead72'
[Jan 17 16:22:55] == Everyone is busy/congested at this time (1:0/0/1)
[Jan 17 16:22:55] -- Executing [18664913572@default:3] Hangup("SIP/attgw-00000017", "") in new stack
[Jan 17 16:22:55] == Spawn extension (default, 18664913572, 3) exited non-zero on 'SIP/attgw-00000017'
[Jan 17 16:22:55] -- Executing [h@default:1] AGI("SIP/attgw-00000017", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----21-----CHANUNAVAIL----------") in new stack
[Jan 17 16:22:55] -- <SIP/attgw-00000017>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ---------- completed, returning 0

It would appear your ingroup is populated with external telephone number(s). And the call to that external number fails. Which terminates the call if the external agent is not an "on-hook agent".

Thanks for the quick response, it ended up being the CID was set to Customer for the ingroups and not Campaign. Our SIP provider does not like use doing this.