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QC Export
Posted:
Mon Jan 25, 2016 9:38 amby mastrit
I created 3 statuses in Quality Control, I've checked the Leads and give Statuses.
In the Report Export calls i can't find the Status QC-PASS QC-CANCEL and QC-Fail.
How to export checked Leads in QC ???
Vicidial version: 4.0.3
Asterisk Version: 1.4.44-vici
VERSION: 2.6-395a
BUILD: 130221-1736
Linux version 3.1.10-1.16-default (geeko@buildhost) (gcc version 4.6.2 (SUSE Linux) ) #1 SMP Wed Jun 27 05:21:40 UTC 2012 (d016078)
Re: QC Export
Posted:
Mon Jan 25, 2016 10:23 amby mflorell
Do those statuses exist as System Statuses? If not, try creating them.
Re: QC Export
Posted:
Mon Jan 25, 2016 11:26 amby mastrit
They exist in the QC Status Codes, but not on the System Statuses.
I created the status (Good) in the System Statuses, but when i try to export again same without any data given status before with "Good" in QC
QC: Status Code: Good
System Statuses: Good
Re: QC Export
Posted:
Mon Jan 25, 2016 1:25 pmby mflorell
The QC system uses different statuses for leads like QCFAIL, QCCANC, QCPASS.
Re: QC Export
Posted:
Tue Jan 26, 2016 4:27 amby mastrit
Yes i have created them in System Statuses, the case is when I try to export the QCPASS from Export Report the result is ZERo, where does the Leads go after Quality Control Give a Status QCPASS,QCFAIl, QCCANC??
They are not in Export calls Report, not in Leads Export Calls nowhere.
Re: QC Export
Posted:
Tue Jan 26, 2016 7:58 amby mflorell
Given that the version you are running is 3 years old, I'm not sure. We'e made many changes since then. I would suggest doing a search on the leads in the system that you know have been passed and see what the status field is set to.