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by DefLeppard » Wed Jan 27, 2016 1:44 pm
The Vicidial help menu describes "Drop Call Seconds" as:
"The number of seconds from the time the customer line is picked up until the call is considered a DROP, only applies to outbound calls."
I have AMD enabled. Assuming AMD takes 2 seconds and Drop Call Seconds is set to 5, will the call be dropped 5 seconds after AMD or inclusive of AMD (3 seconds)?
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DefLeppard
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by mflorell » Wed Jan 27, 2016 2:48 pm
AMD happens before the drop call seconds counter starts, so it shouldn't be included.
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mflorell
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