vicidial.org

Hi everyone,

i'm working in a company who use vicidial hosted on our server, with a cisco IP phone system (hardphone) to take calls. All the phone extension and SIP info are created within vici in the admin/phone section.

We have few agents who are now working from home, and we created external phones to be able to routed calls to their personnal phone. So far so good... but agents have to have a wired phone line, a phone, and a headset, wich at the end can get costy.

Agents are connecting trough a vpn to a local session on our server, and we are wondering if we can connect a softphone directly to our server to take call via PC, instead of using a paid VOip service .. since our system probably can host and route calls trough the softphone without having to go to a third party.

I can't find any guide to connect directly to vici, is that even possible?

use a public ip on your server then connect directly to it

What if my folks are using a VPN to connect to a virtual machine who is running internally on the same server than VICIdial?

xatomicx if computer has access to vici server via VPN then you can connect an extension using softphone like zoiper or x-lite.

Keep in mind that if you are using browser based SSL VPN , you will not be able to send traffic via SIP ports. Software Client connections will usually work fine, just make sure required ports are open for VPN connections.

Let me know if you need further help

xatomicx wrote:Hi everyone,

i'm working in a company who use vicidial hosted on our server, with a cisco IP phone system (hardphone) to take calls. All the phone extension and SIP info are created within vici in the admin/phone section.

We have few agents who are now working from home, and we created external phones to be able to routed calls to their personnal phone. So far so good... but agents have to have a wired phone line, a phone, and a headset, wich at the end can get costy.

Agents are connecting trough a vpn to a local session on our server, and we are wondering if we can connect a softphone directly to our server to take call via PC, instead of using a paid VOip service .. since our system probably can host and route calls trough the softphone without having to go to a third party.

I can't find any guide to connect directly to vici, is that even possible?

Have a look at Dynamic Good Guys (Free, on ViciWiki.com) which allows home-based agents to access Vicidial without exposing Vicidial to "the world". It even has a "Dynamic" link to allow those whose IPs change very often to access the system without having a local person add their IP every time. This removes the need for the VPN and allows the agent's web browsers and soft phones to connect directly to the Vicidial system. This works best if Vicidial has a Public IP. If Vicidial has a private IP, it's often easiest to use an IAX soft phone client such as Zoiper.

In all cases, Zoiper or X-Lite or 3CX can be used from the Agent's house just as if the agent is in the office. They need only http and SIP (or IAX) connectivity. If Vicidial has only a Private IP, pointing port 80 and 443 (for web) and 4569 (IAX) will allow your home agents full access. Just be sure the Vicidial system is using iptables as a whitelist firewall so No One Else sees your server.

Thanks everyone, i'll be testing that out in the next few days. i'll keep you posted