vicidial.org

So I'm in a huge crisis and not able to find anything I need in Vici.

I'm burning through money and minutes like it's air and need to validate calls and minutes.

Does Vici have ANY report that actually shows how many minutes and actual leads were used per day?

And I'm not talking about the APD showing agent minute usage, I want something to match the carrier.
I need a record of seconds used by every No Answer Auto Dial, ever Auto Answering Machine, etc.

I seriously don't understand how one of the biggest bills on a dialer (aside from leads and agents of course) has no way to pull a report to validate usage. It's like there is no way to see if you're truly being bent over a barrel.

It looks like the report Admin->Admin Reports-> Carrier Log gives me the minutes used by everything... but no total and I'd have to download each day, combine csv's then sum the column of "Dial Time"

Anyone have a simple solution to what I'd think is a report people should always be reviewing to ensure they are being billed properly from their carrier

Just realized the Carrier Log also doesn't appear to show time on calls that were not connected... i.e. Cancel which is due to dial timeout correct? Well it still puts seconds into the call which costs carrier minutes, so I need that information too....

Anything on this guys? Doesn't everyone check their minutes?

udfxrookie wrote:Just realized the Carrier Log also doesn't appear to show time on calls that were not connected... i.e. Cancel which is due to dial timeout correct? Well it still puts seconds into the call which costs carrier minutes, so I need that information too....

Um ... "not connected" means NO minutes. Real carriers do not charge for calls that do not connect. Which is why they get pissy if your ASR (Average Seizure Ratio, or Answer Percentage) drops too low. If you are making a lot of calls that do not connect, you are tying up their equipment but not paying them any money. This annoys them. So they generally cut you off, or warn you, or move you to a "dialer deck" where such things are allowed (ie: charge you more for the calls that DO connect, and put your calls through a different tier/quality level of connected carriers).

PS: If you have made a post, and no one has responded ... your post is considered "unanswered". If you want to modify the post, or add more detail, you should update the existing post if there have been no responses. NOT post an answer to your own post. Because phpBB considers that 2nd post an "answer" and then the thread is no longer listed under "unanswered" posts. So now everyone who checked for unanswered posts will never see the original post you have masked from view!