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Agent Status Detail - Display as TEXT - Columns misaligned

PostPosted: Tue Mar 29, 2016 1:57 pm
by ZibiX
Hi.

Vicibox 6.0.4
SVN: 2497

In Agent Status Detail when i choose Display as TEXT columns of the report are misaligned.

Image

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Tue Mar 29, 2016 3:00 pm
by mflorell
Are there any errors in the apache error_log file when you ran that?

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Tue Mar 29, 2016 3:39 pm
by ZibiX
No, there is no error in error_log.

BTW
On SVN 2480 it is working fine.

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Tue Mar 29, 2016 3:44 pm
by mflorell
I can't replicate the problem on our development system or a client's system that was upgraded last night.

Could you post a screenshot of the entire page?

Could you post the last line of the CHANGES section at the top of the php code of that page from your webserver?

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Wed Mar 30, 2016 3:19 am
by ZibiX
Image

# 151112-1345 - Added ability to search archive logs and show defunct users
# 160121-2209 - Added report title header, default report format, cleaned up formatting
# 160301-2051 - Expanded full name to 25 characters on text display
# 160310-2115 - Fixed bug in HTML display


Now HTML report id working fine. I think that problem with TEXT report has something to do with " Expanded full name to 25 characters on text display"

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Wed Mar 30, 2016 5:47 am
by mflorell
In your system settings, do you have Non-Latin set to "1"?

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Wed Mar 30, 2016 7:28 am
by ZibiX
Yes, I have Non-Latin set to "1".

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Wed Mar 30, 2016 7:50 am
by mflorell
OK, that helped a lot :)

I have fixed the problem in svn/trunk. This also affected the Agent Time Detail report as well.

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Wed Mar 30, 2016 8:30 am
by ZibiX
Thank you. I will postback after tonight update.

Re: Agent Status Detail - Display as TEXT - Columns misalign

PostPosted: Wed Mar 30, 2016 11:43 am
by ZibiX
Confirmed - it is working well now!