Play Greeting Message Audio File In outbound Call

[zenithbsolutions]

Hi,

I can successfully make an outbound call to any number using the below dial plan. But now I want to pay a greetings message once the customer answers the call. Later the call must be transferred to the agent.

I now have my dialplan as

exten => _961.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _961.,3,Hangup

But if I put

exten => _961.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _961.,3,Playback(greetings)
exten => _961.,4,Hangup

It directly gets the call transferred to the agent without greetings message. Can someone help me on that?

[striker]

you can use the survery campaign setup

it play the message and then transfer to the agent.
set No Response Opt in and time delay 2 sec.