vicidial.org

Hi,

I can successfully make an outbound call to any number using the below dial plan. But now I want to pay a greetings message once the customer answers the call. Later the call must be transferred to the agent.

I now have my dialplan as

exten => _961.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _961.,3,Hangup

But if I put

exten => _961.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _961.,2,Dial(SIP/${EXTEN:1}@goautodial,,tTo)
exten => _961.,3,Playback(greetings)
exten => _961.,4,Hangup

It directly gets the call transferred to the agent without greetings message. Can someone help me on that?

you can use the survery campaign setup

it play the message and then transfer to the agent.
set No Response Opt in and time delay 2 sec.