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Issue with Agent Time Detail CSV Download

PostPosted: Mon Apr 11, 2016 12:25 am
by rrb555
hi,

Issue Bug Tracker #0000943

Seems like there is a bug with the Agent Time Detail when downloaded as CSV ONLY in the part of the pause codes, lagged, login, when viewed over web no issues.

sample.


Dates: april 1-11
Campaign: TEST
UserGroup: All
Shift ALL
Enabled Show park-holds

Image
This is correct

Image
This is where the issue start

Re: Issue with Agent Time Detail CSV Download

PostPosted: Mon Apr 11, 2016 9:47 am
by williamconley
Require the URL which resulted in both these results. Don't need your domain or IP, just the rest of it.

Are you sure these are expected to provide the same information? Is the download in question from the "Download" button on the web version?

Re: Issue with Agent Time Detail CSV Download

PostPosted: Mon Apr 11, 2016 7:01 pm
by mflorell
We were able to reproduce the issue and it should be fixed now in svn/trunk.

Re: Issue with Agent Time Detail CSV Download

PostPosted: Mon Apr 11, 2016 7:17 pm
by rrb555
Thanks Matt