vicidial.org

Hi Guyz,

I need your help regarding the caller id format.
My boss want to have a specific format phone number in the campaign caller id.

Actually i had already set into campaign callerid: 0787547742 and also i inluded to extension.conf

Code: Select all

exten => _91NXXNXXXXXX,1,Set(CALLERID(num)=0787547742)
exten => _91NXXNXXXXXX,n,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,n,Dial(SIP/${EXTEN:1}@voipProvider,,TtoR)
exten => _91NXXNXXXXXX,n,Hangup


after a test call it shows +0787547742 on the phone..
I wonder why it has a "+" before the number
how can I remove or avoid that "+" in our caller ID

Thanks.

If you're not sending it out with a + then it's likely being added by the carrier that services the phone it's showing up on.

Thanks MjCoate for the info..

Ill update soon if our provider can fix them.

spectabil wrote:Hi Guyz,

I need your help regarding the caller id format.
My boss want to have a specific format phone number in the campaign caller id.

Actually i had already set into campaign callerid: 0787547742 and also i inluded to extension.conf

Code: Select all

exten => _91NXXNXXXXXX,1,Set(CALLERID(num)=0787547742)
exten => _91NXXNXXXXXX,n,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,n,Dial(SIP/${EXTEN:1}@voipProvider,,TtoR)
exten => _91NXXNXXXXXX,n,Hangup


after a test call it shows +0787547742 on the phone..
I wonder why it has a "+" before the number
how can I remove or avoid that "+" in our caller ID

Thanks.

Do other numbers that call you also have the + in front of it? If they all have the +, the telco for the receiver of the call is adding it. You may not be able to change that. However, in some cases the carrier you are originating the call with may have options for the caller ID.

Try setting your caller ID without the 0 and also with the +, perhaps even with a country code just to be funny and see if that has any effect. Also be sure to test all these on another phone service (land line in more than one locale plus cell service) to see if there are differences in handling in the various jurisdictions.

Also worthy of note: You should not be setting the caller ID number in the dialplan entry, it should be set either in the admin->Phone entry or the Campaign entry, depending on how the call is generated (automatic - campaign caller id, manual dial - admin->phones caller id for the phone).

williamconley wrote:

spectabil wrote:Hi Guyz,

I need your help regarding the caller id format.
My boss want to have a specific format phone number in the campaign caller id.

Actually i had already set into campaign callerid: 0787547742 and also i inluded to extension.conf

Code: Select all

exten => _91NXXNXXXXXX,1,Set(CALLERID(num)=0787547742)
exten => _91NXXNXXXXXX,n,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,n,Dial(SIP/${EXTEN:1}@voipProvider,,TtoR)
exten => _91NXXNXXXXXX,n,Hangup


after a test call it shows +0787547742 on the phone..
I wonder why it has a "+" before the number
how can I remove or avoid that "+" in our caller ID

Thanks.

Do other numbers that call you also have the + in front of it? If they all have the +, the telco for the receiver of the call is adding it. You may not be able to change that. However, in some cases the carrier you are originating the call with may have options for the caller ID.

Try setting your caller ID without the 0 and also with the +, perhaps even with a country code just to be funny and see if that has any effect. Also be sure to test all these on another phone service (land line in more than one locale plus cell service) to see if there are differences in handling in the various jurisdictions.

Also worthy of note: You should not be setting the caller ID number in the dialplan entry, it should be set either in the admin->Phone entry or the Campaign entry, depending on how the call is generated (automatic - campaign caller id, manual dial - admin->phones caller id for the phone).

i ran in to somthink like this ill try to explain

my dial plan is simpal and my method works very well

exten => _8647113+++.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _8647113+++.,2,Dial(SIP/${EXTEN:10}@GOCE8647113+++,,tTo)
exten => _8647113+++.,3,Hangup

then go campain detail

Dial Prefix: 8647113+++44 i needed to do 44 at the end as i would not place calls with out it
Manual Dial Prefix: 8647113+++44
Omit Phone Code: Y
Campaign CallerID: 44787547742 then place your number in

then when ever a call is placed it will show up as 0787547742

and you can go firther just add a difrent number to Campaign CID Override: 44787547766 (found it lists) then wehen ever a number is called from that list it will show 0787547766 on the clients phone

but a manural dial that is not in eney lists with Campaign CID Override set it will show your Campaign callerID

note this is for UK TO UK CALLS

best regards

mattyou1985 wrote:
exten => _8647113+++.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _8647113+++.,2,Dial(SIP/${EXTEN:10}@GOCE8647113+++,,tTo)
exten => _8647113+++.,3,Hangup

then go campain detail

Dial Prefix: 8647113+++44 i needed to do 44 at the end as i would not place calls with out it
Manual Dial Prefix: 8647113+++44
Omit Phone Code: Y
Campaign CallerID: 44787547742 then place your number in

then when ever a call is placed it will show up as 0787547742

Curiosity: Why would you use a 10 digit dial prefix that you discard instead of a 1 digit dial prefix?

And your "44" requirement is because that's the country code for the UK and the carrier you are dialing through requires the country code to complete the call. Naming the carrier may be useful, if you're ok with that, as the carrier's outbound calling policies may be different from the carrier that spectabil is presently using.

williamconley wrote:

mattyou1985 wrote:
exten => _8647113+++.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _8647113+++.,2,Dial(SIP/${EXTEN:10}@GOCE8647113+++,,tTo)
exten => _8647113+++.,3,Hangup

then go campain detail

Dial Prefix: 8647113+++44 i needed to do 44 at the end as i would not place calls with out it
Manual Dial Prefix: 8647113+++44
Omit Phone Code: Y
Campaign CallerID: 44787547742 then place your number in

then when ever a call is placed it will show up as 0787547742

Curiosity: Why would you use a 10 digit dial prefix that you discard instead of a 1 digit dial prefix?

And your "44" requirement is because that's the country code for the UK and the carrier you are dialing through requires the country code to complete the call. Naming the carrier may be useful, if you're ok with that, as the carrier's outbound calling policies may be different from the carrier that spectabil is presently using.

and the prefix was required for it to work same as the 44 needed to be added but the rest would still apply

i dont mined giving out me provider as thay helped me set it up as it was not a state forward setup as thay tryed to show me in thir setup forum

and later on i had to request an ip lock on the account rather than user name and password set up as some one was able to sniff my account details and use over $130 of credit but for i was on to them now thay keep trying as i see the attemps in my sip log but as thir not on my ip thay get bloked

so ya hears my sip carrer https://justgovoip.com/

mattyou1985 wrote:and the prefix was required for it to work same as the 44 needed to be added but the rest would still apply

Not true. While it may have failed without the prefix, there was likely a completely unrelated technical reason for it. IF you're using EXTEN:10, you are removing the first 10 digits from the dial string before passing it to the carrier, which means the carrier never gets those digits. So it's not a Carrier Requirement. If you changed the dial prefix from whatever 10 digit number you have to "9" and changed the EXTEN:10 to EXTEN:1, you would get the same results when using a dial prefix of 9 that you presently get with your 10 digit dial prefix. The same dial string will be sent as is now (including the 44), the carrier would see no difference.

williamconley wrote:

mattyou1985 wrote:and the prefix was required for it to work same as the 44 needed to be added but the rest would still apply

Not true. While it may have failed without the prefix, there was likely a completely unrelated technical reason for it. IF you're using EXTEN:10, you are removing the first 10 digits from the dial string before passing it to the carrier, which means the carrier never gets those digits. So it's not a Carrier Requirement. If you changed the dial prefix from whatever 10 digit number you have to "9" and changed the EXTEN:10 to EXTEN:1, you would get the same results when using a dial prefix of 9 that you presently get with your 10 digit dial prefix. The same dial string will be sent as is now (including the 44), the carrier would see no difference.

my frend on this note i have no clue but what i can say is this since i first set it up with them i have since tryed the foram settings on meney difrent versions of goauto and vicibox

the onley setup that works is the one befor you why i dont no

calls will not connect untill i do prefix and omit phone code then add 44 back in all works with no problems

i took soo meney emails and cli logs for them to spot the when my out of the box goautodial 3.3 placed a call it was missing its prefix so thay told me to add it in to my dial plan then it still was not plasing calls and i noticed that calls was gowing thue like this 8647113+++1787547457 but to work it needed the 44 i had added it in the lists and tryed to use the 44 with the manural dial but still would not work then with some more reading thur the settings by omiting the phone code would alow the perfix to have a 44 at the end alowing the call to be placed 8647113+++44787547457 would connect