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Good Day Everyone!

We have inbound number that is directly to our operating manager, now he wants to forward the call to his mobile if he is not in the office.

How can i setup this call forwarding to mobile.

Thanks in advance.

Do you have outbound minutes on server to dial any number? If yes then you can forward call to his mobile number. Go into DID setting and select extension in DID Route. Write a dialplan for that extension to dial your manager number.

If he want to forward calls only after office hour then for select DID Route In-group. Create new time as per requirement from Admin-> call time. After that select new created call time in In-group and select after office hour extension and Write a dialplan for that extension to dial your manager number.

1) Point the DID to an Ingroup (new one, just for this purpose) and Campaign (also new, just for this purpose).
2) Put two remote agents in the Campaign and Ingroup: One for the agent's Desk Phone and one for the agent's Cell Phone. The remote agent in question will have the appropriate phone number for each of these, and must have different Users (since they can not be the same user). Note that the external phone (the cell) must include the dial code and dial prefix (something like 913522699999), not just the 10 digit number, since there is no campaign or lead available to provide the dial prefix or dial code.
3) Make the remote agents "OnHook" agents. Set the ring time for the cell phone to a number low enough to avoid VM.
4) Ingroup Ring order is up to you: Could be ringall so both devices could ring at once, or could be rank or other basis to allow ringing in a specific order.

thanks William and udy786

udy786 wrote:Do you have outbound minutes on server to dial any number? If yes then you can forward call to his mobile number. Go into DID setting and select extension in DID Route. Write a dialplan for that extension to dial your manager number.

If he want to forward calls only after office hour then for select DID Route In-group. Create new time as per requirement from Admin-> call time. After that select new created call time in In-group and select after office hour extension and Write a dialplan for that extension to dial your manager number.

How can i create a dial plan?

As William said, you need to use prefix and code.

Code: Select all

exten => 913522699999.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => 913522699999.,n,Dial(SIP/913522699999@your_gateway_name,,Tto)
exten => 913522699999.,3,Hangup

my gateway name will be?

Gateway name => Outbound carrier name or Trunk.

Have you configured any outbound carrier on server? If yes then paste here all details. Make sure hide your user name, password, IPs .

similar to this:

type=friend
host=xxx.xxx.xxx.xxx
canreinvite=no
insecure=very
disallow=all
allow=ulaw
allow=alaw
dtmfmode=rfc2833
context=trunkinbound

What is the name of this trunk? First line of trunk between

Code: Select all

[]

where will i put this configuration?

Actually, none of that is necessary. A new carrier entry is not required. I was mentioning that the "dial prefix" would not be supplied as if you were calling a prospect from a Campaign.

When a Campaign dials a prospect, it dials the "Dial Prefix" first, then the "dial code" and "phone number" of the lead. Since there is no campaign, the Dial Prefix must be specified (hard-coded as part of the extension to be dialed) and you should not forget the dial code either. At that point, the existing carrier dialplan will work exactly as it's expected.

So you would not put "8888838488" in the extension entry, you would put "918888838488" assuming your dial prefix is normally 9 and you are dialing in the US where the dial code for domestic long distance is always 1.