Customer hang on 3way Call

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Customer hang on 3way Call

Postby tgalan » Wed Jun 15, 2016 11:38 am

Hello,

I'm having some of the issues with the costumer staying online on a 3 way call as in post...

viewtopic.php?f=4&t=20567

I follow your Matt Florerll steps to make the changes on the crontab, after it, we start seeing the error:
== Connect attempt from '127.0.0.1' unable to authenticate

mflorell wrote:Change this line:

* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl
To this:
* * * * * /usr/share/astguiclient/ADMIN_keepalive_ALL.pl --cu3way

Change this line:

* * * * * /usr/share/astguiclient/AST_conf_update.pl
To this:
* * * * * /usr/share/astguiclient/AST_conf_update.pl --no-vc-3way-check


Wait one minute after you have made these changes then do "screen -ls" and check to see that a "ASTconf3way" screen is present.


My manager.conf entries are the ones install by vicidial-express using the Vicibox 7 ISO....

Installation Details:
Vicidibox-7.0.3
Version: 2.12b0.5
BUILD: 160414-1013
SVN Version: 2534
tgalan
 
Posts: 44
Joined: Wed Apr 01, 2009 7:02 pm

Re: Customer hang on 3way Call

Postby MJCoate » Thu Jun 16, 2016 11:14 am

Hello,

There was a bug in the 3way script that was recently fixed. Upgrade to the latest SVN version and see if that fixes it.
Mike Coate | VICIdial Technical Support Staff
MJCoate
 
Posts: 82
Joined: Wed Mar 25, 2015 1:57 pm


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