vicidial.org

Posted: **Wed Jun 22, 2016 7:05 am**

Hello,

we are using ViciBox Redux v.6.0.4.

Is there an option to to get the recordings in stereo?
One side Customer other side Agent?

regards from DE
BFdiz

Posted: **Wed Jun 22, 2016 8:40 am**

No, that is not an option because the agent session recordings are recorded in mono, with the agent and customer on the same channel.

vicidial.org

Recordings in Stereo LEFT Customer - Agent RIGHT

Recordings in Stereo LEFT Customer - Agent RIGHT

Re: Recordings in Stereo LEFT Customer - Agent RIGHT