outbound call dispotion for remote agents

[ambiorixg12]

I have noticed that when taking calls as remote agent, the status for outbound call report, is always XFER. But if I click on the LEAD ID link I can see the real status.

Is this the normal behavior ?

OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit) [DOWNLOAD]
# DATE/TIME LENGTH STATUS PHONE CAMPAIGN GROUP LIST LEAD HANGUP REASON
1 2016-07-17 20:16:40 41 XFER 3052259985 CP_1 1000 224 CALLER
2 2016-07-17 19:52:18 35 XFER 2399923102 CP_1 1000 223 CALLER
3 2016-07-17 19:50:27 82 XFER 2399706126 CP_1 1000 222 CALLER
4 2016-07-17 19:49:27 49 XFER 2399928302 CP_1 1000 221 CALLER
5 2016-07-17 19:48:17 58 XFER 3052737880 CP_1 1000 220 CALLER
6 2016-07-17 19:32:02 158 XFER 3052078303 CP_1 1000 218 CALLER
7 2016-07-17 19:28:40 192 XFER 3052648561 CP_1 1000 217 CALLER
8 2016-07-17 19:22:11 15 XFER 2397744567 CP_1 1000 216 CALLER
9 2016-07-17 19:21:10 16 XFER 3052260032 CP_1 1000 215 CALLER
10 2016-07-17 19:14:11 4 XFER 3052328632 CP_1 1000 208 CALLER
11 2016-07-17 19:13:11 4 XFER 3052322422 CP_1 1000 207 CALLER



VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group

[williamconley]

Outbound call report shows the result of the outbound call. This is not altered later if you modify the status of the lead. One is a log table, the other is the vicidial_list table. Although some options for modifying the lead status allow for alteration of the original log entry, you have not technically shared the method you use to change that status. Is there an option for "update log ..."?

PS: You should also include your installation method with version. For posterity. Surprising how often this comes in handy.