Can't stop recordings until hangup

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Can't stop recordings until hangup

Postby airflux » Thu Aug 25, 2016 11:36 am

Hi,
something strange appens with my recordings.

When I click START RECORDING everything is fine, on the agent screen I see correct ID and NAME (RECORDING FILE: TEST__6666_20160825-18... RECORD ID: 78), but when I click the STOP button the recording remains active until the hangup.

Debugging this problem I've found the following error in the ajax call manager_send.php ACTION=StopMonitorConf
> Channel Local/58600059@default is not valid or exten 8600059 is not valid or filename: ID:78 is not valid, StopMonitorConf command not inserted

This error is triggered because the GET param "filename" contains "ID:78" and the file manager_send.php contains the following check:
> if ( (strlen($exten)<3) or (strlen($channel)<4) or (strlen($filename)<8) )
where filename is expected to be longer than 7 characters.

The STOP RECORDING button contains the following html:
> <a href="#" onclick="conf_send_recording('StopMonitorConf','8600059','ID:78','','','YES');return false;"><img src="./images/vdc_LB_stoprecording.gif" alt="Stop Recording" border="0"></a>
where the call to js function conf_send_recording(..) have the "ID:78" as value in filename parameter.

Can I fix this problem? I can't update this server to the last trunk version, now I'm working with VERSION: 2.12-491c BUILD: 160420-1342.
Vicibox 7.0.2 - V. 2.12-551a Build 160427-1656 - svn 2353 – 3 Dell R610 (1 db+www - 4 sas raid 10, 2 dialers - 2 sas raid 1)
Vicibox 7.0.3 - V. 2.14-585a Build 170114-1356 - svn 2659 – 2 Dell R610 (1 db+www - 4 sas raid 10, 1 dialer - 2 sas raid 1)
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Re: Can't stop recordings until hangup

Postby airflux » Fri Aug 26, 2016 10:05 am

Vicibox 7.0.2 - V. 2.12-551a Build 160427-1656 - svn 2353 – 3 Dell R610 (1 db+www - 4 sas raid 10, 2 dialers - 2 sas raid 1)
Vicibox 7.0.3 - V. 2.14-585a Build 170114-1356 - svn 2659 – 2 Dell R610 (1 db+www - 4 sas raid 10, 1 dialer - 2 sas raid 1)
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Re: Can't stop recordings until hangup

Postby GDelkos » Wed Nov 09, 2016 4:46 am

is this issue resolved? any updates?i am facing the same problem here!any workarounds?
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Re: Can't stop recordings until hangup

Postby mflorell » Wed Nov 09, 2016 6:46 am

what is your vicidial.php version and build?

The bug was fixed 2 months ago in svn/trunk.
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Re: Can't stop recordings until hangup

Postby GDelkos » Sun Nov 13, 2016 4:00 pm

VERSION: 2.12-563a
BUILD: 160801-2119
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Re: Can't stop recordings until hangup

Postby mflorell » Sun Nov 13, 2016 8:02 pm

Try upgrading to the lastest svn/trunk codebase
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Re: Can't stop recordings until hangup

Postby GDelkos » Mon Nov 14, 2016 6:17 am

i just did i am gonna test and report back.
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Re: Can't stop recordings until hangup

Postby GDelkos » Tue Nov 15, 2016 7:17 pm

i /trunk/svn up and still have that problem.
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Re: Can't stop recordings until hangup

Postby GDelkos » Tue Nov 15, 2016 7:20 pm

revision 2620 at the moment
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Re: Can't stop recordings until hangup

Postby mflorell » Tue Nov 15, 2016 7:54 pm

vicidial.php version and build?
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Re: Can't stop recordings until hangup

Postby GDelkos » Wed Nov 16, 2016 11:07 am

VERSION: 2.12-563a
BUILD: 160801-2119
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Re: Can't stop recordings until hangup

Postby mflorell » Wed Nov 16, 2016 11:59 am

Looks like you updated the svn/trunk codebase, but didn't install it.
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Re: Can't stop recordings until hangup

Postby GDelkos » Wed Nov 16, 2016 12:30 pm

update it but dint install it?

www/trunk/svn up wont install also?
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Re: Can't stop recordings until hangup

Postby GDelkos » Thu Nov 17, 2016 5:54 am

after updating and installing the new svn everything works fine thanks!
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