vicidial.org

Okay so I am having an issue with our calls after restoring our server and updating. Before we used to dial like 5000 calls per day and at dial level 4 we had no issue with people waiting around for calls. Since the move and restoration of our dialer we have to turn the dialer up to 6+ lines per person and we are still waiting for calls a lot longer than before. Also leads are not being marked as called, they remain as status NEW even through the call count shows 3+ calls made to that number.

I have my settings as:
dial timeout = 25
Max Trunks = 250
Max calls per second = 20

MY dial plan is:
Carrier voipessential.com

exten => _1NXXNXXXXXX,1,Dial(SIP/voipessential/${EXTEN},,tTo)
exten => _1NXXNXXXXXX,2,Hangup

VERSION: 2.12-565a BUILD: 160827-0917

I think I got it figured out, I added the following to the dialplan:

exten => _1NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)

Now everything seems to be working great again.