vicidial.org

I am currently investigating the possibility of allowing our agents to initiate a call transfer from outside of vicidial via the API. I'm successfully able to make the transfer, but vicidial doesn't automatically show the transfer controls when this happens, which makes it less clear to our agents as to how they could hang up the call.

What should I look at in terms of "detecting" that newly-opened transfer channel and showing the transfer controls? Is this something that can be done on the front end, or will it require changes to the backend? Both?

What kind of transfer? Give more details please.

A transfer initiated from the API. For example, by sending a request to: http://server/agc/api.php?source=test&u ... umber=8500

What I'm looking to do is have Vicidial recognize when a transfer is initiated so it shows the transfer controls.

That is not currently an option. The agent has to click on the Transfer - Conf button to open up the controls.