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ALT Phones
Posted:
Tue Oct 25, 2016 2:45 pmby mstopkey
How can I tell in the database that a phone from the vicidial_list_alt_phones table has been dialed? I do not see any indicators except for possibly active field. We have Auto Alt-Number Dialing set to MULTI_LEAD and that shows 2442 called out of 271,272
Re: ALT Phones
Posted:
Tue Oct 25, 2016 2:57 pmby mflorell
If you are using MULTI_LEAD, then you aren't using the vicidial_list_alt_phones table.
Re: ALT Phones
Posted:
Thu Oct 27, 2016 10:23 amby mstopkey
Thanks for your response Matt. What is the recommended Auto-Alt Number Dialing method and which leads load method should we use? We have many accounts with over 3 phone numbers. We had been using Extended Only method but switched to Multi Lead because when we switch the campaign from Ratio to Inbound_Manual dial mode, we started calling the same phone numbers over and over.
Re: ALT Phones
Posted:
Thu Oct 27, 2016 1:38 pmby mflorell
At this point, almost all of our clients calling multiple alternate numbers are using MULTI_LEAD. This is mostly due to the flexibility and ease of loading leads where one account will have several leads tied together with the vendor_lead_code field.