Is there a better way to route calls to different campaigns
Posted: Thu Nov 03, 2016 6:42 amHello!
I'd like to ask for an advice about a way to route inbound calls to different campaigns based on request to CRM.
Currently I use the following procedure:
-- Incoming call goes to default (internal) extension.
-- The extension invokes AGI script.
-- AGI script polls CRM and sets proper next extension for the call
Mentioned 'next extension' is actually DID associated with proper ingroup and campaign.
Could the task be accomplished in a better/cleaner/different way?
Thank you!
Gene
I'd like to ask for an advice about a way to route inbound calls to different campaigns based on request to CRM.
Currently I use the following procedure:
-- Incoming call goes to default (internal) extension.
-- The extension invokes AGI script.
-- AGI script polls CRM and sets proper next extension for the call
Mentioned 'next extension' is actually DID associated with proper ingroup and campaign.
Could the task be accomplished in a better/cleaner/different way?
Thank you!
Gene