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Drop rate on voice blast
Posted:
Sat Nov 05, 2016 2:09 pm
by AlSam
Vicibox 3.1.10 from .iso | VERSION: 2.4-357a BUILD: 120125-2107 | Asterisk 1.4.39.2-vici | CLuster setup: 1 web 1 DB 5 telephony | No Digium/Sangoma Hardware | No Extra Software After Installation | Amfeltec PCIe timers
I am running an automated campaign using 50 remote agents with the following configuration.
Dial Method: RATIO
Auto Dial Level: 1
Available Only Tally: Y
There are always at least 10 agents ready yet I find calls waiting (never higher than 5) for an agent and the drop percentage keeps climbing. Any ideas on what might be causing this?
Re: Drop rate on voice blast
Posted:
Sat Nov 05, 2016 7:48 pm
by mflorell
What do you mean by "voice blast"?
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 4:06 am
by AlSam
Call customer, play message, end call.
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 6:29 am
by mflorell
Are you not using the Survey method for this? That's what it was built for.
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 6:35 am
by AlSam
Hmmm...I don't need input from the people I am calling. Can I still run it as a survey campaign?
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 7:30 am
by mflorell
Yes you can, and should. Just set the survey method to DROP.
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 8:06 am
by AlSam
Help file states that the survey method defines the action after the customer opts-in. How can I force the opt-in since I do not want customer input?
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 8:45 am
by mflorell
You don't have to worry about the opt-in. Set the Survey No-Response Action to DROP and the Wait Seconds to 1 and you are good to go.
Use the Test Call feature at the bottom of the Campaign Modify Detail page to place test calls.
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 9:12 am
by AlSam
Options under Survey No-Response Action: OPTIN and OPTOUT. No Wait Seconds option. Any advice?
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 9:13 am
by AlSam
Shows test calling disabled.
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 9:16 am
by AlSam
Figured out the test calling part.
Re: Drop rate on voice blast
Posted:
Sun Nov 06, 2016 11:57 am
by AlSam
Test calls result in a few seconds of silence then a strange noise (nothing like what is recorded in the audio file) and the call is hung up.
This is how I configured the survey for testing purposes.