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I have setup the Unavailable Dialplan Forward for agents that are not available to take the call but caller id is the Outbound CallerID on the phone settings not the caller id of person that it's actually calling. Even when send voicemail to email to a non available agent the caller id is set to Phone Outbound CallerID

There is any way to fix this ??

Please post an example with the call flow so we can better understand what is happening.

If you are using raw dialplan, you should verify you are getting both the DID number and the callerid number, then set that callerid number if you have to in the outbound dialplan.

Example string for asterisk to determine what the DID is and the Callerid Number
exten => _X.,n,noop("this is the DID" ${CALLERID(dnid)} "this is callerid number" ${CALLERID(num)}" )

I need to include (if you know the extension of the party you are trying to reach) before use the Unavailable Dialplan Forward
I already changed the field “Allow Custom Dialplan Entries” to “1” then click SUBMIT and Scroll to the bottom of the screen of the call menu and entered the following into the “Custom Dialplan Entry” field:
exten => _XXXX,1,Playback(/var/lib/asterisk/sounds/beep)
exten => _XXXX,x,AGI(agi-AGENT_route.agi,default---AGENTDIRECT---ACTIVE)

but it's not working ....

What does Asterisk CLI output look like when you try to use that?