vicidial.org

Hi Good Day..

I just want to ask... why is it if vicidial answers the incoming.... the voicemail will just aswer and hangup after a second.

it cannot record a voicemail from the caller coz it just hanging up eventough the caller is not clicking the palm or ending up the call in the voicemail


[Nov 24 19:31:09] -- <SIP/NOVANET_IN-00000080>AGI Script agi-DID_route.agi completed, returning 0
[Nov 24 19:31:09] -- Executing [8502666666666641102@default:1] Wait("SIP/NOVANET_IN-00000080", "1") in new stack
[Nov 24 19:31:10] -- Executing [8502666666666641102@default:2] VoiceMail("SIP/NOVANET_IN-00000080", "41102,u") in new stack
[Nov 24 19:31:11] -- <SIP/NOVANET_IN-00000080> Playing 'vm-theperson.gsm' (language 'en')
[Nov 24 19:31:11] > 0x7f13240021e0 -- Probation passed - setting RTP source address to 198.24.63.9:51806
[Nov 24 19:31:12] WARNING[1512]: chan_sip.c:4038 retrans_pkt: Retransmission timeout reached on transmission ac661601281018667b13c43078482d55d9be34ba6626be836e90-0058-6045 for seqno 742401 (Critical Response) -- See https://wiki.asterisk.org/wiki/display/ ... nsmissions
Packet timed out after 14720ms with no response
[Nov 24 19:31:13] -- <SIP/NOVANET_IN-00000080> Playing 'digits/4.gsm' (language 'en')
[Nov 24 19:31:13] -- <SIP/NOVANET_IN-00000080> Playing 'digits/1.gsm' (language 'en')
[Nov 24 19:31:14] -- <SIP/NOVANET_IN-00000080> Playing 'digits/1.gsm' (language 'en')
[Nov 24 19:31:14] -- <SIP/NOVANET_IN-00000080> Playing 'digits/0.gsm' (language 'en')
[Nov 24 19:31:15] -- <SIP/NOVANET_IN-00000080> Playing 'digits/2.gsm' (language 'en')
[Nov 24 19:31:16] -- <SIP/NOVANET_IN-00000080> Playing 'vm-isunavail.gsm' (language 'en')
[Nov 24 19:31:17] -- <SIP/NOVANET_IN-00000080> Playing 'vm-intro.gsm' (language 'en')
[Nov 24 19:31:23] -- <SIP/NOVANET_IN-00000080> Playing 'beep.gsm' (language 'en')
[Nov 24 19:31:23] -- Recording the message
[Nov 24 19:31:23] -- x=0, open writing: /var/spool/asterisk/voicemail/default/41102/tmp/kZy8IB format: wav49, 0x7f134c00c298
[Nov 24 19:31:23] -- x=1, open writing: /var/spool/asterisk/voicemail/default/41102/tmp/kZy8IB format: gsm, 0x7f134c00d338
[Nov 24 19:31:23] -- x=2, open writing: /var/spool/asterisk/voicemail/default/41102/tmp/kZy8IB format: wav, 0x7f134c01fad8
[Nov 24 19:31:25] WARNING[1512]: chan_sip.c:4038 retrans_pkt: Retransmission timeout reached on transmission acb3338b601002667b13c45fe6cc369d8dd41609f983cc0cc4130-0021-4098 for seqno 778101 (Critical Response) -- See https://wiki.asterisk.org/wiki/display/ ... nsmissions
Packet timed out after 14719ms with no response
[Nov 24 19:31:25] WARNING[1512]: chan_sip.c:4067 retrans_pkt: Hanging up call acb3338b601002667b13c45fe6cc369d8dd41609f983cc0cc4130-0021-4098 - no reply to our critical packet (see https://wiki.asterisk.org/wiki/display/ ... nsmissions)


Thanks and I hope you can help me with this

Based on your logs, you have NAT issue and packet loss , so this is a common cause of drop calls

[Nov 24 19:31:25] WARNING[1512]: chan_sip.c:4067 retrans_pkt: Hanging up call acb3338b601002667b13c45fe6cc369d8dd41609f983cc0cc4130-0021-4098 - no reply to our critical packet (see https://wiki.asterisk.org/wiki/display/ ... nsmissions)

Packet timed out after 14719ms with no response

Thanks! it is the NAT and already fixed