Agent to Agent Call

[sohaib]

Hi there,

Is there any possibility that one agent can dial another agent?

I mean my client's requirement is they want to talk to agent who is sitting in another room, so they asked me to configure agent to agent dialing, I searched in vicidial, but couldn't find such option.

I tried to make prefix extension 977XXX, and when agent dial for example 977100, i made DID and route it to agent's ingroup.

but this also does not work when i dial from vicidial.

but when i dial from any softphone directly 977100 it works find.

So my question is whether agent can dial any other agent with in vicidial or not?

thanks
Sohaib Khan

VERSION: 2.11-476a
BUILD: 150302-0945
asterisk 1.8.32
Centos 6.6 64 bit

[ambiorixg12]

Why dont you use Single Agent Direct ingroup - Then you can make the a dialplans rules to reach the ingroup

[sohaib]

Hi

I have already configured direct agent ingroup, and also made dialplan and created inboun-DID and route it to agent ingroup.

but it does not work. I hangs up the call.