Transfer button disabled on manual dial

[liigi]

Hi everyone

I have a campaign in automatic dialing that also needs to make calls in manual mode to some users. After the agent contacts the user, it must be transferred to a second agent, but the buttons are deactivated when dialing manually. When the call is automatic you can transfer it without problem.You can help me = )

Vicibox 7
Version: 2.12b0.5
SVN Version: 2578
DB Schema Version: 1464

[josecapurro]

I have this exact setup.

Check in the user profile if the setting Agent Transfers is set to 1.

HTH

[liigi]

Thnaks for the reply

I have set it to 1 .
However it does not work, I think the problem is something else. Note that the agent's website does not display the "live call", it is as if the system does not recognize that it has an active call to allow transfer .I think that there is a signaling problem, i change the sip trunk to an iax trunk but it did not work

[josecapurro]

So it seems like a network problem, or maybe PC performance.

Are you in the same network where is ViciDial?

Is your PC bloated with opened programs or just the necessary ones?

Do you have latency when doing ping to the web node (or server, if is a all-in-one install)?

[liigi]

Yes, I'm on the same network. I found (I think) the problem. I have 8 telephony servers, I try the transfer on each server and this problem only happens on 2 server. The only difference between those servers is that I apply an update after installing vicibox (the asterisk version changes): shock: so I reinstall to solve the problem.

[liigi]

But i found another problem ,
When I do the manual transfer, to the other agent the id of the call appears a code (I think it is the collername) when I check the log the coller id indicates unknown. I need the second agent to see the number of the user that is calling, some idea