vicidial.org

Hi. I want to add special character '\' in VICIbox7 -> Email user ID field. Other special characters like @, / are accepting but not '\' How can I add or which file I need to edit.
Thanks in advance.

There is no "Email User ID" field, which specific field are you referring to?

Also, backslashes are not usually allowed in any kind of identification field due to their ability to cancel out the character that is after them.

Dear Matt,

In VICIbox7 ---> Admin ---> EMail Accounts ---> Email Account User. Please help me for adding \ in that field.

Thanks in advance

What kind of email provider are you using that allows the backslash to be used in an account name?

Dear Matt,
It's exchange 2016, an internal mail domain.

Sample ID: domain\user

We have had A LOT of issues trying to interact with Exchange email servers. In the end, most of the time we can't get it to work due to their non-compliance with email standards.

Dear Matt,
I want to try one last time if you can help me out with adding \ in the user field.

Hi Matt,
Can u please assist on this?

Thanks in advance

My suggestion would be to use MySQL directly to edit that field to see if that even works with your Exchange server.

Ok Matt. Thanks. I'll try that.