vicidial.org

Hi.

My VoIP Carrier told me that best way to improve calling effectiveness is to:
- send less calls at a time but more often (NOT 60 once per minute BUT 3 every 2 seconds, for example)

1. Can you explain me if this is possible in VIcidial? Should I look at Max Calls Per Second, Dial ratio or Max Trunks?
2. Can you explain me the purpose of Max FILL Calls per Second and what value should it be?

System is Vicibox 6.0.4 SVN 2534. 1 x DB/WEB, 5 x Asterisk 1.8. 130 Agents, only Outbound Calling at high ratio.

If you are calling to USA, i can help,. i am a carrier and i won't limit you to something very small...

With me you can send 50 CPS and i won't suggest you going that high

I am as well a call center, and as a call center i am sending 10 CPS, i got 35 agents, and i haven't send 10 CPS...

To me, the problem does NOT lie on vicidial, i think it is on CARRIER capacity

Try me out, and see if i can help you to improve quality, coverage and drop pricing....

Skype: come2voip-usa

I'm calling from and to Poland. I know that problem is in carrier capacity and now I need to make adjustments to system. Can you answer to my 2 questions?

Check server settings page for "Max Trunks" and "Max Calls Per Second".

Trunks for the capacity of your link and max calls per second for CPS limit.

OK and final question is: Max FILL Calls per Second in System Settings - what does this setting does to system?